Support
Three ways to get help. Pick the one that matches your problem.
1. Bug report (recommended)
Open an issue on GitHub. Faster than email — gets seen by everyone working on the project.
👉 Open a GitHub issue →
Helpful things to include:
- What were you trying to do?
- What did you expect to happen?
- What actually happened?
- The X-Request-ID header from the failing response (DevTools → Network → click the failed request → response headers). Lets us trace what your request did server-side.
- Browser + OS (especially for mobile bugs)
- Screenshot if it's visual
2. Account / billing issue
For anything involving your account (lost access, payment dispute, account deletion question, refund), email support@hero-proto.local with:
- Your account email
- Account ID if you can find it (visible on the
/me tab)
- What's going on
We do not ask for your password. Ever. If anyone claiming to be hero-proto support asks for your password, they're not us.
3. Feature request / design feedback
Open a GitHub discussion. We read everything. We can't promise to build everything.
Self-serve actions you can take right now
- Forgot password: Login screen → "forgot password" → check your inbox.
- 2FA enrollment / disable: in-app, on /me settings (Phase 2 surfaces this; for now use the API).
- Delete your account: POST /me with your email as confirm_email. Hard delete. No coming back.
- Refund a purchase: currently admin-side only. Email us.
- Claim a Stripe-purchased pack that didn't grant: rare, but it happens during webhook outages. Email us with the transaction ID.
Response times
- GitHub issues: usually within 48 hours
- Account email: 1-3 business days
- Refunds: 5-7 business days (we have to verify with the payment processor)
This is an alpha. We're a small team. Please be patient and we'll be helpful.